Emailgistics is a cloud-hosted SaaS shared inbox management platform specifically built for Microsoft 365. It sports a plethora of functionalities to help your team process emails faster, deliver better customer service, and boost their productivity.
The platform provides multiple message assignment options including automatic and manual assignment. The former option makes the message assignment less tedious and faster. When processing messages, administrators can configure rules to ensure that the messages are assigned to the right person. In addition, the platform makes certain that no email falls through the cracks by sending notifications or alerts for unanswered messages.
Emailgistics also provide managers insight into their team’s performance. The platform provides a customizable dashboard that can display up to seven reporting metrics. A team inbox and user reports are also available. The former provides statistics on your team performance as a whole while the latter helps managers spot behavior patterns that may prompt a need for corrective action or coaching.
What’s more, the platform offers an add-in for Outlook which gives the benefit of working in the familiar environment of Outlook.
Automated Message Assignment
Emailgistics automatic assignment makes assigning messages to agents faster and less tedious. Managers can configure their team inboxes and allow automatic assignment of emails to agents. They can also set the maximum number of messages that each agent will receive so they won’t be overwhelmed.
Comprehensive Set of Rules
Rules can be applied when an incoming message is received by a team inbox, when an agent manually moves a mail to another team inbox, or when assigning messages. This feature basically helps you process mails, ensure that messages are received by the right person, and boost the team’s efficiency.
This feature helps managers ensure that client emails are received by agents who are present and can respond to the message immediately. Agents can toggle their own availability so managers can instantly know whether or not to assign messages to them.
The Emailgistics dashboard displays reporting metrics in real-time. Available metric gauges to choose from include open messages, received today, replied today, unassigned, user average reply time, assign messages, average reply time, and oldest message. You can choose up to seven metric gauges to display on the dashboard. This feature provides managers and users with valuable insight into their organization’s performance. It also enables them to spot any issues immediately and take necessary actions.
- Message Assignment Options
- Snooze Messages
- Unanswered Alerts
- Customizable Dashboard
- Team Inbox Report & User Report
Keeping in mind companies have special business-related requirements, it is practical that they abstain from deciding on a one-size-fits-all, ”best” business program. Still, it would be hard to come across such a software solution even among sought-after software systems. The sensible step to do would be to shortlist the varied significant aspects that necessitate analysis like crucial features, price terms, technical skill levels of the employees, company size, etc. Next, you should conduct the product research exhaustively. Read these Emailgistics analyses and scrutinize each of the software solutions in your list more closely. Such well-rounded product research ensures you stay away from unfit applications and subscribe to the one that delivers all the benefits you require company requires for optimal results.
Position of Emailgistics in our main categories:
Emailgistics is also listed in the following subcategories:
Every company is different, and can need a specific Email Management Software solution that will be adjusted to their business size, type of clients and staff and even individual industry they deal with. It’s not wise to count on finding a perfect software that will work for each company regardless of their background is. It may be a good idea to read a few Emailgistics Email Management Software reviews first and even then you should remember what the service is supposed to do for your business and your staff. Do you require an easy and straightforward app with just elementary features? Will you really use the complex functionalities needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a solid app that will match your budget.
Emailgistics Pricing Plans:
Emailgistic offers two SMB and enterprise pricing plans, the Basic and Professional plans. A free trial is available but only for the Basic plan.
Basic Plan – $10/user/month
- Unlimited Team Inboxes
- Dashboard and Inbox
- User Reports
- Use any mail client compatible with Office 365
- Standard Workflow Rules
- Automated Message Assignment
- One-click Availability
- Time-zone Aware
Professional Plan – $24/user/month
- Everything in Basic plan
- User & Inbox Schedules
- Advanced Workflow Rules
- Advanced “Assign to the Previous Owner”
- Standard Outlook Add-in Features
- Additional Reports
Positive Social Media Mentions
Negative Social Media Mentions
We realize that when you make a decision to buy Email Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Emailgistics reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Emailgistics. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
- Small Business
- Large Enterprises
- Medium Business
- live support